Legal

Privacy Policy

Last updated: October 2026

This policy explains what information Freight Nexus collects when you use the platform, why we collect it, and what rights you have over it. It covers clients, transporters, drivers, and company administrators using Freight Nexus in Namibia and the wider region.

1. Information we collect

We collect information you give us directly, and some that's generated by using the platform:

  • Account and company details — name, email, phone number, company name, registration number, VAT number, and business address, provided at signup.
  • Verification and compliance documents — licences, insurance certificates, roadworthy certificates, driver permits, and similar documents you upload to get verified or to keep your fleet compliant.
  • Freight and quote data — load details, routes, pricing, quotes, and invoices created through the marketplace.
  • Vehicle and driver information — vehicle registration, type, photos, and driver names and photos, where supplied by a transporter.
  • Live location data — GPS coordinates shared by a driver during an active delivery, used to power live tracking for that specific job only.
  • Messages — communications sent through the platform between parties on a job.
  • Technical data — login session information, stored via cookies, needed to keep you signed in.

2. How we use this information

  • To operate the marketplace — matching freight requests with transporters, and quotes with clients.
  • To verify companies before they can post loads or submit quotes, for the safety of everyone using the platform.
  • To track compliance document expiry and send reminders before licences or permits lapse.
  • To provide live delivery tracking for a job while it's in progress.
  • To generate invoices between a transporter and client for completed jobs.
  • To keep the platform secure and investigate misuse.

3. How information is shared

Freight Nexus is a marketplace connecting independent clients and transporters — by the nature of the service, some information is necessarily visible to the other party on a job: company name, driver name and photo, vehicle details, and quote pricing. We do not sell your data to third parties, and we do not share your information with advertisers.

Compliance and verification documents are visible only to your own company and to Freight Nexus administrators reviewing your verification status — not to other companies on the marketplace.

4. Payments

Freight Nexus does not process payments directly. Invoices generated on the platform are a record of what's owed between a client and transporter; the actual payment is arranged and settled between those two parties outside the platform.

5. Data retention

We keep your information for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or dispute-resolution obligations. You can request deletion of your account and associated data at any time — see Section 7.

6. Security

We use industry-standard safeguards to protect your data, including encrypted connections and access controls that restrict who can see your company's information. No system is completely immune to risk, and we encourage you to use a strong, unique password on your account.

7. Your rights

You can:

  • Access and update your account and company information directly from your dashboard profile.
  • Request a copy of the data we hold about your account.
  • Request deletion of your account and associated data, subject to any records we're required to keep by law.

To exercise any of these, contact us using the details in Section 9.

8. Changes to this policy

We may update this policy as the platform evolves. Material changes will be reflected by updating the date at the top of this page.

9. Contact

Questions about this policy or your data can be sent to edwinblaauw141@gmail.com.